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 Shipment Information
Shipment Information

TheSportsDen.ca currently ships using Canada Post. Your shipping charges will be displayed in the shipping portion of the check-out process.

What are your shipping charges?
The standard delivery shipping rate to most Canadian destinations is $12 for the first 2 items, and $1 for each additional item.
Shipping charges to Air Stage Offices in Canada is $20 for the first 2 items, and $2 for each additional item.
The standard delivery shipping rate to Continental U.S. destinations is $15 for the 1st item and $2 for each additional item.
The standard delivery shipping rate to Hawaii, Alaska, & U.S. Territories is $25 for the 1'st item and $3 for each additional item.

Heavy Items: Additional shipping charges for items of heavy weight or items that have an irregular shape - these items will be marked with a HEAVY ITEM ADDITIONAL SHIPPING. If the item you are purchasing shows a HEAVY ITEM ADDITIONAL SHIPPING there will be an additional charge of $8.00 per item for Canadian Addresses, $25.00 per item for US Addresses.

TheSportsDen.ca does not profit from the shipping fee charged and in fact, we absorb 10-15% loss overall via this method.

What do I do about damaged packages?
If your package is damaged in any way, call 1-877-492-8732, 1-519-322-4885, or e-mail immediately after you receive it and tell us about it. Do not return the package without contacting us first and hang on to all the packaging materials as these may be required in satisfying any claim with the carrier. We will give you the necessary instructions for its return and timely replacement.

What happens if I don't pick up my package?
Upon receipt of your merchandise, TheSportsDen.ca will refund your payment. E-Commerce payments will be credited directly to the credit card account or Pay Pal account used for the transaction. Please note that the initial Shipping Charges WILL NOT be reimbursed as well as any new Shipping Charges charged by the courier returning the package also WILL NOT be reimbursed.

Please contact a sales representative at 1-877-492-8732 or email at info@thesportsden.ca, if you have any questions regarding shipping.

 
 
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