How can I be sure that shopping on-line at this site
TheSportsDen.ca uses SSL Technology (Secure Sockets Layer) to process credit
card transactions. We use industry standard encryption technologies when
transferring and receiving data that you exchange with our site. This same
industry standard SSL Technology is used by major banks and stock brokerage
firms. This encryption procedure "scrambles" the information you send to us
and makes online transactions extremely safe. Despite what you have heard,
it is not simple to "hack" to intercept your personal information and decode
it. Billions of dollars are spent via the web every day.
How do I know if the page is secured or not?
There are two ways to see the security at work on this site. The first way
to tell if a page is secured is in the address bar. As you will notice some
pages start with the letters http:// - these are non secured pages that are
only showing general information. Secured pages show https:// in the address
bar; these pages are encrypted to provide the utmost in security.
TheSportsDen.ca uses secured pages on any page that requires you to enter
sensitive personal information, ensuring your information is secured. The
second way to know if you are on a secured page is by looking at the top of
your browser. Secured pages will show a lock, letting you know that the web
page you are on is secure.
Do you have a sizing chart?
Yes, we have a SIZING CHART AVAILABLE HERE, all measurements are
approximates and are to be used as guidelines. Items being produced by
different manufactures in different countries will make the garments
fluctuate slightly in size.
How do you ship?
Currently TheSportsDen.ca ships with Canada Post courier service.
Do you ship overseas?
Yes we do ship overseas but, all overseas orders must complete payment by Pay Pal. Credit card payment is not accepted for overseas orders.
Can my "ship to" address be different than my "bill to" address?
Yes, but please be aware that for security purposes your billing address
must match that on file with your credit card company.
What methods of payments are accepted?
We accept Visa, MasterCard and Pay Pal.
What currency will I be charged in?
We are a Canadian company and so by law have to invoice in Canadian funds.
U.S. orders will be billed in Canadian funds, with the purchase price being
converted back to U.S. funds by the credit card company. This amount will
vary depending on the exchange rate of the credit card company.
What about sales tax and duty?
Orders shipped to areas outside of Canada are NOT subject to Canadian tax. It is the customer's responsibility to pay any customs, duties or taxes for any goods shipped to an international address. Any shipping charges for packages returned as a result of a customer's failure to pay customs, duties and taxes will be billed to that customer.
The amount of tax charged on Canadian orders depends on many factors,
including the destination of the shipment and the type of item purchased.
All items shipped to destinations in Canada are subject to Canadian Goods
and Services Tax ("GST") at 5%. In addition, the following Provincial Sales
Tax ("PST") or Harmonized Sales Tax ("HST") might apply, depending on the
item and the destination of the shipment:
New Brunswick & Labrador, Newfoundland, Nova Scotia, Prince Edward Island: HST at 15% (including GST portion)
Ontario: HST at 13% (including GST portion)
If you purchase an item and have it shipped to a province other than the
ones listed above, you might be required to self-assess PST and remit the
amount in accordance with the applicable law of that province.
When is my credit card charged?
All orders are processed immediately however, we will not charge your credit
card until the order is ready to be shipped (excluding jersey customizing and special orders). We do not believe you should
have to pay ahead of time for a product that is not ready to be delivered.
When will my order ship?
In-stock orders ship on or before the next business day. Please keep in mind that sometimes our suppliers run out and some items may need to be special ordered which may require a delay of a few days or even weeks before we are able to ship. In this case we will e-mail you to let you know and give you an approximate arrival date. We appreciate your patience, and will fill your order as soon as we receive stock. If you prefer not to wait for a delayed item, we will happily cancel your order and refund the full purchase amount on your credit card.
Can I cancel my order?
If the order has not yet shipped, we can change or cancel your order if you
notify us. If it is a special order or a custom jersey and the process has
started on these items then the order cant be cancelled. Please review your
order carefully during checkout to make sure it is accurate. If you need
assistance feel free to contact us.
Are the items shipped identical to the pictures shown online?
We have made every effort to display products exactly as they will look when you receive them, but in some cases the manufacturer will update their graphics on a particular item and the colour shades and/or graphics may differ slightly to what we have sent you.
What about packages lost in shipping?
Due to the high level of fraud, our shipping policy is once an order leaves our warehouse, the shipper (Canada Post) becomes the responsible party. If your shipment is lost or damaged, we will file all paperwork necessary to start an investigation with the shipping company. We will make every effort to recover your loss for you. A replacement or refund will not be given until the investigation is complete and a claim has been issued and paid.
That has got to be a pricing error or misprint?
We take extra effort to ensure that our pricing and product information is
accurate and up to date, but sometimes errors occur. In the event of an
error in product price, availability, description or other material detail,
TheSportsDen.ca reserves the right to cancel any order placed, limit
quantities or substitute a substantially similar product. Prices are subject
to change without notice and are limited to stock on hand.
How can I get on your mailing list?
We are committed to building a loyal customer base and have created a mailing list to keep our customers' informed of upcoming promotions, special offers, new products, and new website features. To join, please e-mail us at email@example.com. If you've ordered from us before you will already be on the list. You may choose to be removed from this list at any time. Your information will be kept by TheSportsDen.ca and not sold or given to any other companies.
Do you mail catalogues?
TheSportsDen.ca does not offer a print catalogue. We want to have as little
negative impact on the planet as possible. Most products we sell are
available for review on this website. We do offer more products not listed
on our website at our store, but due to shipping reasons we dont offer them
on our website. We can keep up to date accuracy on our website, unlike print
catalogues that can be out of date before they are even mailed to customers.
What do I do about damaged packages?
If your package is damaged in any way, e-mail firstname.lastname@example.org immediately after you receive it and tell us about it. Do not return the package without contacting us first and hang on to all the packaging materials as these may be required in satisfying any claim with the carrier. We will give you the necessary instructions for its return and timely replacement.
What are your policies on returns and exchanges?
Customer satisfaction is our primary concern at TheSportsDen.ca. If you are not 100% satisfied with your order, please contact us within 30 days of the date of purchase and we will correct the issue to your satisfaction immediately. Sometimes it is necessary to return or exchange an item and we want to make it easy. If you are not satisfied with your order, simply e-mail us at email@example.com and we will provide you with a refund request number (this number must be included with your item; on the outside of the box; when returned or it will NOT be accepted). The item must be returned in its original condition within 30 days of receiving it. Upon receipt of your merchandise, TheSportsDen.ca will immediately replace the garment (as previously agreed upon) or refund your payment. E-Commerce payments will be credited directly to the credit card or Pay Pal account used for the transaction. Please note that Shipping Charges WILL NOT be reimbursed. If you receive an item with a manufacturing defect, or there is an incorrectly shipped item, we will replace or refund the returned item including shipping costs once we have received it.
To return you item(s) please carefully read and follow the Return/Exchange Guidelines:
What are your shipping charges?
- All special orders and customized jerseys are not eligible for exchange or refund.
- Please thoroughly check all merchandise when it arrives. All incorrect, missing, or damaged merchandise must be reported immediately and all packaging materials must be kept as these may be required in satisfying any claim with the carrier.
- All returns must be authorized. Please e-mail us at firstname.lastname@example.org for a return authorization number and instructions on how to proceed with the return of the item(s).
- Authorized merchandise may be returned for exchange or refund within 30 days of purchase.
- Items determined to have a manufacturer defect will have the return shipping costs refunded. The refund will not exceed the amount charged by TheSportsDen.ca for the original shipment of the item.
- Please include your receipt (if available) and/or a note that gives us your name, address, daytime phone number and a brief description of how you wish your return to be resolved.
- Please allow approximately 2 weeks transit time prior to checking on the status of your returning shipment.
- All Returning merchandise must be in its original condition which includes any factory packaging and original hang tags still attached. Clothing cannot be laundered and all giftware remain unopened in the original box.
- Merchandise that is deemed defective may be inspected by a factory representative before a replacement or refund is issued.
- Please wrap the returning merchandise carefully and remember the return authorization number needs to be displayed on the outside of the package prominently.
- If you are shipping from outside of Canada, please describe the contents as "Canadian Goods Being Returned."
- All returning merchandise from the United States must travel only by the United States Postal Service. Please do not ship any merchandise back by courier (example UPS) because these shipments would be subject to duty, taxes, and/or brokerage fees. All returning packages subject to brokerage or duty will be refused.
- TheSportsDen.ca is not responsible for a returning package that is damaged or lost. A claim should be made to the carrier entrusted with the returning package.
- Apparel is very susceptible to damage from cigarette smoke and other odours. We cannot accept returns which have a noticeable odour of any kind, as those items are no longer in original condition. Items sent to us with a noticeable odour will be returned to the sender, and no credit will be issued.
The standard delivery shipping rate to most Canadian destinations (excluding
Northwest Territories, Nunavut, and Yukon) is $12 for the first 2 items, and $1
for each additional item.
Shipping charges to Air Stage Offices in Canada is $20 for the first 2 items,
and $2 for each additional item.
The standard delivery shipping rate to most Continental U.S. destinations is $20
for the 1st item and $2 for each additional item.
The standard delivery shipping rate to Hawaii, Alaska, & U.S. Territories is $25
for the 1'st item and $3 for each additional item.
Heavy Items: Additional shipping charges for items of heavy weight or items that
have an irregular shape - these items will be marked with a . If the item you
are purchasing shows a there will be an additional charge of $10.00 per item for
most Canadian destinations (excluding Northwest Territories, Nunavut, and
Yukon), $25.00 per item for most Continental U.S. destinations. Some
destinations in Canada and the United Sates we are unable to ship regular or
TheSportsDen.ca does not profit from the shipping fee charged and in fact, we absorb a 10-15% loss overall via this method.
What happens if I give the wrong address?
The Sports Den is not responsible for incomplete or incorrect addresses. This includes but not limited to apartment numbers, unit numbers, PO Box, and Rural Routes. Our shipping labels are printed directly from the information inputted by the customer during the checkout process on The Sports Den website and not Pay Pal. If your order is not delivered due to an incomplete or incorrect address the customer is responsible for charges incurred from the courier to return the package to The Sports Den. Please note that the initial Shipping Charges WILL NOT be reimbursed. If the customer chooses to have the order re-sent our standard shipping charges will apply.
What happens if I don't pick up my package?
Upon receipt of your merchandise, TheSportsDen.ca will refund your payment. E-Commerce payments will be credited directly to the credit card account or Pay Pal account used for the transaction. Please note that the initial Shipping Charges WILL NOT be reimbursed. Any new Shipping Charges incurred from the courier to return the package to The Sports Den will be charged to the customer. If the customer chooses to have the order re-sent our standard shipping charges will apply.
If you would like to have a professionally customized jersey by TheSportsDen.ca, simply locate the jersey you want customized, click on "YES" under the PRO CUSTOMIZATION heading and fill in all your customizing info in the boxes provided and click "ADD TO CART."
Please allow a minimum of 2-3 weeks for any jersey customizing. If you have any questions about customizing your jersey, please e-mail us at email@example.com
VERY IMPORTANT: Please review your order carefully during checkout to make sure it is accurate because customized jerseys are NON-RETURNABLE, AND NON-REFUNDABLE.